MatchWear wants all customers to be completely satisfied with their purchase and aims to have a 100% satisfaction guarantee. 

 

If at any point, a problem arises that causes dissatisfaction among our customers, we have a return and refund policy set in place to resolve the issues. Please look below and identify the problem you are experiencing and the necessary steps needed to resolve the issue. We also provide a 24/7 customer service chat with real employees from MatchWear who will be here to help with problems! 

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MatchWear has a 7-day return policy. The customer will have 7 days to place a return request after the day of delivery of the item. The item does not need to be shipped during the 7-day timeframe. Only the request needs to be submitted. Once the return request has been authorized, the customer will then be given another 7 days to give the item to UPS so it can be shipped back to MatchWear. 

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The wrong item was sent:

The customer can return the item, shipping will be covered by MatchWear; the customer will also receive a full refund for the item for MatchWear’s mistake and free delivery of the right item with no shipping fee. However, if the customer wants express shipping, they will have to pay for the extra fees.
MatchWear partners with UPS, please locate a UPS near you and return the item. UPS will provide packaging if you do not have any, however, additional fees may be charged depending on what type of packaging you would like to send the items in. MatchWear only covers basic packaging and shipping, which includes: plastic packaging and shipping bag, no cardboard box. 
If the customer has the original packaging of the item, they may place all items back into the original packaging and send it back. 
UPS will place the return sticker sheet on the package, a printed label from the customer is not required. Upon submission of the return, the customer will be given a QR code that UPS will need to scan to access the shipping and return label. 

The product didn’t match its description:

The customer can return the item within a weeks time frame upon delivery of the item, and will receive a full refund based on the conditions of the item; however, the return shipping fee will not be covered by MatchWear. 
MatchWear partners with UPS, please locate a UPS near you and return the item. UPS will provide packaging if you do not have any, however, additional fees may be charged depending on what type of packaging you would like to send the items in. 
If the customer has the original packaging of the item, they may place all items back into the original packaging and send it back. 
UPS will place the return sticker sheet on the package, a printed label from the customer is not required. The customer will be given a QR code upon submission of the return that UPS will need to scan in order to access the shipping and return label. 

A gift purchase was incorrect:

The customer can contact our customer service chat, and explain the situation. If they receive the wrong product, then they could ask for a refund, and get the right product, however they would need to return the wrong product. Once the wrong product is received by MatchWear, the right one will be shipped out with free shipping. 
The customer will be refunded for the wrong product, but will be charged again for the right one. 
The customer can also request to return the item, get a refund, and choose to not get the right product sent to them. 

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Return instructions: 

MatchWear partners with UPS, please locate a UPS near you and return the item. UPS will provide packaging if you do not have any, however, additional fees may be charged depending on what type of packaging you would like to send the items in. 
If the customer has the original packaging of the item, they may place all items back into the original packaging and send it back. 
UPS will place the return sticker sheet on the package, a printed label from the customer is not required. The customer will be given a QR code upon submission of the return that UPS will need to scan in order to access the shipping and return label. 
The product was damaged upon arrival:
MatchWear can provide an exchange of the item(s) that were damaged. If the product wasn’t on sale and has the same price as when it was bought, we can provide an exchange; if the product is sold out, or was bought on sale, we can’t provide an exchange. 
If the order is eligible for an exchange, MatchWear will send the item(s), however the customer will have to pay for the shipping again as any damage caused during delivery is not MatchWears fault. 
If there are any other problems that aren’t listed on here, please contact customer service, or click ‘Other’ when submitting a return request and explain your situation. 

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Product Warranty Policy
Type of Warranty: Express Warranty
May be written or spoken – communicated through a conversation with a salesperson, tag on a product, sales agreement, etc.
Guarantees that a product meets a certain standard of reliability and quality.
Has a time limit for how long the warranty is valid.
It is valid for 7 business days. 
The time period that the warranty covers. Is it an express warranty or a lifetime warranty? How many months or years is the warranty valid after the date of purchase?
Express warranty, the express warranty will be valid for 7 business days. . 
Instructions about how the customer can obtain the warranty service. Do they need to bring the product back to the retailer where it was purchased or send it directly to the manufacturer? Do they need to bring their receipt or register the product in advance? Is there a customer service number to call? 
Since the online store will be providing a label when there’s a return, an address will be provided on said label. Customers have 7 days to request for a return on our website and wait for the requests to be approved. Once approved, the item that is being returned must be returned to the said address within 7 business days upon the approval of the request. 
Details of the services that will be provided under the parameters of the warranty. Will the item be replaced or repaired? Are there any components of the item that are not covered under the warranty?
Depending on the problem the item will be replaced or repaired. If the item arrived damaged then the item will be repaired/replaced, but the customer will have to pay for the shipping of the new items. If the customer damages the item, then MatchWear cannot do anything at that point. 
However, evaluation of clothing will be made by customer service specialists and stylists. If the degree of damage is too high, the customer will not be subjected to a return/replacement. 
The customer will, however, have the option to buy the specific item(s) that were damaged at a discounted rate, which will be discussed during the time of the request. 
NY State Law for return/refund processes. 
In New York every supplier shall provide a fair and reasonable warranty agreement on any new equipment which it sells and shall fairly compensate each of its dealers for labor and parts used in fulfilling such warranty agreement.
MatchWear is abiding by this law and providing a fair and reasonable return policy for its customers. If you believe something is unfair or would like further clarification, please contact our customer service/sales department for assistance. 
Email: Mwsales.flhs@gmail.com